Sector: Service

An Information Technology — Network Technician:

• Installs, configures and maintains client workstations and network servers connected by a local area network
• Applies technical knowledge of data communication, standards, protocols and internet working concepts

A Horse Groom performs the following duties:

• Handles and controls horses
• Performs grooming procedures
• Performs tacking-up of horse
• Performs untacking of horse
• Performs feeding procedures
• Performs horse health maintenance procedures
• Cleans stalls
• Maintains stable facilities, tools, equipment and supplies

A Horse Harness Maker:

• Stitches leather by hand
• Cuts heavy leather by hand
• Assembles and constructs material by hand
• Diagnoses and repairs broken or defective components and replaces worn parts
• Trims, slicks, rubs, creases, punches holes, bevels edges and dyes or burnishes edges
• Reads and interprets job specifications technical drawings

A Horticultural Technician grows, installs, and maintains indoor and outdoor plants, builds urban and rural landscapes, maintains outdoor properties, cares for turf grass and golf courses and installs and maintains irrigation systems. Specifically, a Horticultural Technician:

• grows plants using different propagation techniques
• identifies nutrient requirements of plants, applies fertilizers and monitors plants
• transplants, installs and prunes plants
• analyzes plant watering requirements and installs and maintains irrigation systems
• establishes and maintains turf grass
• constructs landscapes according to drawings
• controls plant pests and diseases using integrated pest management techniques
• recycles waste materials

 Red Seal trade

An Institutional Cook prepares meals in both small and large quantities using bulk-cooking methods in conventional, cook chill or cook freeze environments. An Institutional Cook prepares food to meet individual dietary needs, including health, religious needs, ethnic preferences and budgetary requirements. An Institutional Cook may work in retirement or long-term care homes, hospitals, childcare centres, school dining areas, correctional facilities and corporate environments. Specifically, an Institutional Cook:

• prepares meals for special diets and understands nutritional restrictions and portion size to be served
• uses standardized recipes and specialized equipment for modification techniques during food preparation to achieve the prescribed or recommended textures and viscosity
• prepares and cooks meats, poultry and seafood
• prepares stock, soups and sauces from scratch or convenience
• prepares and assembles complete breakfasts, sandwiches, salads and dressings
• prepares baked goods, pastries, desserts and vegetables
• is knowledgeable about weights and measures, hygiene, equipment handling, sanitation and workplace safety

An Information Technology — Contact Centre Sales Agent demonstrates competency in the following:

• Maintaining a contact centre environment
• Communicating
• Providing customer service
• Providing sales and service
• Creating and maintaining documentation
• Supporting others and planning for personal development
• Maintaining privacy and security

An Information Technology — Contact Centre Customer Service Agent demonstrates competency in the following:

• Maintaining a contact centre environment
• Communicating
• Providing customer service
• Creating and maintaining documentation
• Supporting others and planning for personal development
• Maintaining privacy and security

An Information Technology — Contact Centre Technical Support Agent demonstrates competency in the following:

• Maintaining a contact centre environment
• Communicating
• Providing customer service
• Creating and maintaining documentation
• Supporting others and planning for personal development
• Maintaining privacy and security
• Installing microcomputer operating systems and components
• Configuring, servicing and replacing microcomputer systems and components
• Using troubleshooting strategies

An Information Technology — Hardware Technician:

• Assembles, repairs, and upgrades microcomputer systems, components and peripherals
• Installs operating systems and application software